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Frequently Asked Questions

What areas do you service?

We currently serve the entire Phoenix Metro area including Chandler, Gilbert, Mesa, Tempe, Scottsdale, Phoenix, Ahwatukee, Queen Creek, San Tan Valley, Maricopa, Casa Grande, and Coolidge

Do you take the poop with you?

Yes! Unlike most companies, we offer full-service pet waste removal and offsite disposal—meaning we bag it, haul it, and it's gone for good.

How much does it cost?

Our pricing is transparent and based on yard size, number of dogs, and visit frequency. You can get a fast quote and book instantly through our website.

Do I have to be home during service?

Not at all. As long as we have access to the yard (e.g., an unlocked gate or a provided gate code), your ScoopMate can complete the service without you being there.

What happens if it rains or the weather is bad?

Rain or shine, your ScoopMate shows up. We only reschedule in the case of extreme weather or unsafe conditions—and you'll always be notified in advance.

Can I book a one-time cleanup?

Absolutely. We offer one-time, weekly, bi-weekly, and even twice-weekly scooping to fit your needs.

Do you work on holidays?

Yes we do! Business as usual for all of your holiday scoops!

Is this safe for my pets?

100%. Our team uses pet-safe tools, is trained to keep gates secure, and we always double-check the yard before leaving.

How Do I Pay?

Payments are handled automatically through our online system after each visit. No cash, no hassle.

Can I cancel or pause my service?

Yes, you can easily manage your schedule through your account—whether you need to pause for vacation or cancel at any time.

How fast can I book an on-demand cleanup?

You are able to call our office to check our availablility. We are able to be more flexible as we grow and we appreciate you working with us!

Do you scoop commercial properties or apartment complexes?

Yes! We offer commercial plans for apartment communities, doggy daycares, HOAs, and event venues. Contact us for a custom quote

Phone: (623)280-6419

Email: [email protected]

Proudly Serving the Entire Phoenix Metro Area

Awatukee - Phoenix - Chandler - Gilbert - Mesa - Tempe - Queen Creek - San Tan Valley - Scottsdale - Maricopa